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Signal Iduna

Customer Portal Relaunch

From strategy to design to implementation, we relaunched the customer portal for Signal Iduna.
  • We started with extensive and ongoing User Research to understand the users and develop Customer Journeys and a deep understanding for the User Journeys. 
  • We iterated and tested our concepts and ideas to create an MVP and a product roadmap for the upcoming years
  • Furthermore, we closely collaborated with the Business Analysts and Developers ensure the feasibility.
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First Ideation based on Status Quo and Vision

Analyzing User Flows: From Dashboard to Insurance Cards

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Personalization of the Dashboard

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Improve Communication and Contextual Informations

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Responsive UX and UI Design Library

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Improve Mobile Insurance Cards and User Flows

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Design Onboarding Experience and Login

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Improve Mobile Insurance Cards and User Flows

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Ongoing reiteration with Business Analysts and Developers

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Design Edge Cases: Empty States and Error Behaviour

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Before and After of the Customer Portal

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Signal Iduna

MVP Launch of the Customer Portal

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