Let me share some of my thoughts around various topics of interest.

Blog

29. Dez. 202010 Min. Lesezeit

How employee and customer experiences are two sides of the same coin

It has long been established that a stellar customer experience (CX) is a major, if not the foremost, driver of business success....

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24. Juli 20191 Min. Lesezeit

How 'Experience Design' Can Create a More Holistic 'User Experience'

Experience Design is more holistic than the design of a user experience it includes for example the closure experience of a service.

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24. Juli 20195 Min. Lesezeit

The future of brands is uncertain

Brands have been a key part of every sells proposition. Yet, with new technologies and changing customer behaviour, brands have to evolve.

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